Skills : IT Service Desk,Quality Assurance,Monitoring,Improvement,Customer Satisfaction,Training
Description :
Title - IT Service Desk QA Director
Exp = 3 - 8 years
Location - Delhi
Responsibilities:
- 1.Implement and maintain QA standards for the IT service desk.
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- 2.Monitor service desk interactions to ensure compliance with QA criteria.
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- 3.Identify trends and areas for improvement through regular audits.
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- 4.Provide feedback and training to service desk agents.
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- 5.Collaborate with IT leadership to enhance service desk performance.
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- 6.Analyze customer feedback to improve service desk operations.
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- 7.Drive initiatives to streamline processes and improve resolution times.
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- 8.Liaise with other IT departments to resolve escalated issues.
