Description :

Title - IT Support Specialist

Exp - 3 - 8 years

Location - Delhi 

Job Description:

• 1: Provide technical support to end-users via various channels (phone, email, chat, in-person).
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• 2: Diagnose and resolve hardware and software issues for desktops, laptops, printers, and peripherals.
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• 3: Install, configure, and maintain operating systems, software applications, and device drivers.
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• 4: Set up new hardware and software for users.
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• 5: Assist with network troubleshooting and connectivity issues.
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• 6: Collaborate with IT team members to escalate and resolve complex issues.
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• 7: Create and maintain documentation for IT procedures and troubleshooting steps.
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• 8: Provide training and assistance to users on IT-related topics.
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• 9: Monitor IT systems for performance and security issues.