Should have minimum qualification of any of the following:
Diploma in Computer Engineering
Diploma in Electronics & Communication Engineering
Bachelor of Computer Application
Bachelor of Science in Computer Science
Bachelor of Science in Information Technology
Bachelor’s Degree in any Discipline with a minimum of 1-year Diploma in Computer / Information Technology
Desired Skills
Should have the local knowledge (languages/geographical) of the State/District along with excellent communication skills.
Experience
Minimum 2 years of working experience related to software technical support particularly in Mobile & Web Applications.
Should have proficient in communication with the government officials and able to demonstrate and train on web/mobile application.
Ready to travel and must have his/her own conveyance (2 wheeler).
Responsibilities
Facilitate installation and commissioning of hardware & peripherals deployed at all the designated offices in district level
To diagnose and troubleshoot software and hardware problems and help users to install applications and programs
Providing IT Application & support for Web / Mobile Applications to various users / stakeholder departments, such as Police, Transport, Highways, Health, etc. at district level
Preparation of the Status Report and Issue Tracker for submission to the state level coordinator
Co-ordination with the Hardware Vendors / Annual Maintenance Contract (AMC) Providers for any hardware related issues & escalate to State Level Coordinator
Submission of weekly report to State Technical Support Engineer / Coordinator on progress of iRAD Project or any officer designated for implementation of the iRAD Project by the State at district level
Regular review of all the services delivered under iRAD Project and help in resolution of operational issues, if any, at district level
Be the first point of escalations for any failure in the performance of the service
Escalating to any officer designated for implementation of the iRAD Project by the State at district level for cases for which services have been delayed
Ensuring the technical infrastructure is working round the clock at district level
Co-ordination with Helpdesk Team for resolution of any technical failure
Visiting Stakeholder departments and giving hands on training to the officials within the district.
