Should have minimum qualification of any of the following:
B.E. / B. Tech. (C.S.E. / I.T. / E.C.E.)
Master of Computer Application (MCA)
Master of Science in Computer Science (M.Sc.-CS)
Master of Science in Information Technology (M.Sc.-IT)
Desired Skills.
Should have the local knowledge (languages/geographical) of the State along with excellent communication skills.
Experience
Minimum 3 years of working experience related to IT Project Coordination, Team Management and Mobile/Web Application Support
Good understanding of Mobile/Web Application Technology and the support system for the similar technologies.
Should have managed a team of minimum 10+
Candidates with government project experience should be preferred.
Responsibilities
Providing IT Application & support for Web / Mobile Applications to various users / stakeholder departments, such as Police, Transport, Highways, Health, etc. at State level
Co-ordination with the Hardware Vendors / Annual Maintenance Contract (AMC) Providers for any hardware related issues & escalate to Project Management Unit
Submission of weekly report to Project Management Unit on progress of the iRAD Project.
Regular review of all the services delivered under iRAD Project and help in resolution of operational issues, if any, at State level
Ensuring the technical infrastructure is working round the clock at State level
Co-ordination with Helpdesk Team for resolution of any technical failure
Training to other stakeholders, as and when required
Coordination with different stakeholders to take care of their issues, requests & requirements, functional clarifications, queries, application usage etc. related to iRAD Web / Mobile App
Creation of different documents like Preparation of the feedback & Status Report and Issue Tracker for submission to the Project Management Unit
Co-ordination with NIC officials and follow escalation procedures to the next level support
Co-ordination and follow up with application management team for bug resolution and closure.
Ability to provide step-by-step technical help, both written and verbal
Ability to diagnose and troubleshoot basic technical issues
Document technical knowledge in the form of notes and manuals
Talk to users of the stakeholder departments through a series of actions, either via phone, e-Mail, etc. until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate teams
Provide prompt and accurate feedback to users
Ensure all issues are properly logged
Prioritize and manage several open issues
Follow up with users to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Visiting Stakeholder departments and giving hands on training to the officials whenever required.
